CUSTOMER EXPERIENCE PROGRAM, Barrier Reef Pools Perth

Barrier Reef Pools WA’s Client Experience Program immerses staff from across departments in the real-world journey of pool installation. By following a client project from start to finish and debriefing post-installation, staff gain hands-on experience that strengthens empathy, enhances processes, and drives operational excellence — transforming training into tangible business and customer outcomes. You can’t describe the excitement of pool installation day, you just have to be there!